Terms & conditions

  1. A deposit of £35 will be required to secure your appointment. Payment should be received within 24 hours of your booking to confirm your appointment. If the booking fee has not been received within 24 hours, your appointment will be cancelled and the time slot made available to other clients.
  2. GDPR – customer data may be shared with your nominated veterinary practice, in order to seek additional information about your cat’s health and medical issues (such as heart murmurs etc…) Such information will never be used for sales and marketing purposes, in accordance with the General Data Protection Act (2018).
  3. Payment can be made by online bank transfer, or by cash in person. Your appointment will be confirmed by text message and email upon receipt of the booking fee.
  4. Flea policy – we do not accept cats if they have fleas. We can provide advice as to how to treat fleas on your cat and in the home and are happy for you to book an appointment once your cat is free from fleas. Should fleas be found during the groom without us having been notified in advance, a flea fee of £15 will be payable in addition to the balance at the end of the groom to cover costs incurred to treat the groomer’s garments and tools following your appointment and the likely delay of the next appointment whilst treatment takes place.
  5. Under the Animal Health and Welfare Act 2006 (section 5), a cat must be protected from pain, suffering, injury or disease. As the owner, you agree to grant permission for matted fur to be clipped off to preventpain.
  6. Cat grooming can be dangerous, both for the cat and the groomer. For my safety, and the safety of the cat, I reserve the right to refuse service to a cat if I deem their behaviour to pose a risk (either to themselves, or to me).
  7. The cat must be fit and healthy. Grooming of unwell, or elderly cats, is entirely at the owner’s risk. Grooming may reveal underlying skin or health problems that I cannot be held liable for.
  8. I cannot be held responsible for any mishap caused by a non-disclosure of your cats medical condition, or behaviour.
  9. It must be clearly understood and agreed that while every attention is given to your cat, they are accepted at the owner’s risk. Cats can be, by their nature, unpredictable. My first concern is for the welfare of your cat, so in the event of injury or illness, a vet visit may be recommended, and unless it can be clearly shown that I am liable, all costs in connection with, and in the carrying out of this instruction, shall be at the owner’s expense (I recommend cat insurance).
  10. As the owner, I agree to my cat’s photograph being taken and it being used for social media and marketing purposes. If you would prefer for your cat’s photo not to be featured, please let me know inwriting.
  11. I practice humanity before vanity. Should a cat be presented with a matted or neglected coat and it is my opinion that it will be kinder to clip the fur back completely, this will be done in compliance with the Animal Care Act 2006. In instances where this is necessary, it can lead to skin irritations and other conditions. When necessary, removing a matted coat includes risks of nicks, cuts and abrasions, due to warts, moles and skin folds trapped in the mats. In some breeds, once the coat is removed, it may not grow back in the same manner.
  12. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Clipped cats are also prone to sunburn and should either have cat friendly sunscreen applied daily (ask your vet for a brand recommendation or should be kept out of the sun until the hair grows sufficiently to protect the skin. Prevention is the best defence against matting by scheduling regular grooming appointments.

Holly Bailey – May 2025.